Version History

Version: 1.0, Date of Approval: 29th January 2025, Approved By: Board of Directors, Owner: Team Compliance

Confidentiality Disclaimer

The contents of this document and any versions issued under appropriate authority are proprietary and confidential to Dexif Fintech Private Limited (hereinafter referred to as Dexif). This information is intended solely for the use of authorized personnel within the company and the users accessing the Wesbite/Platform. Any unauthorized access, disclosure, reproduction, or distribution of this document or its contents is strictly prohibited and may result in legal action.

Refund Policy

Dexif Fintech Private Limited (hereinafter referred to as “Dexif”, “We”, “Our”, “Us”) operates the website www.dexif.in and www.s45.ai ("S45” or “Platform"). Dexif is a company registered under the Companies Act, 2013 (CIN: U66190DL2022PTC406920) with its presence at Delhi-NCR and Mumbai in India. By accessing and using the Platform, you agree to comply with the below provisions related to any requests / transactions of refund of any monies, paid or payable to Us.

1. Introduction and Principle of Non-Refundability

By agreeing to avail our products or services, including paid resources / materials (which may include IPO opportunities, analyses of financial instruments, or other capital market research) or any subscription-based products / services (“Products / Services”) from Us via our website, the Client ("Client" or "Purchaser")acknowledges and agrees to the following core principles:

a) Non-Refundable Principle: The fees paid for all our Products / Services, once successfully processed, are strictly non-refundable in all circumstances, with the certain exceptions as detailed out in Section 3.

b) Prior Due Diligence: The Firm provides details of its Products / Services, including subscription plan details, comprehensive sample reports and/or a detailed table of contents and/or executive summary on the website to allow the Client to evaluate the cost-benefit outcome, prior to making a purchase. The act of proceeding with the payment confirms the Client's satisfaction with the samples or information about the Products/Services and their belief that the purchased Product/Services will add value to their decisions.

c) Refund is not a Right: A refund, under any circumstance, is not a right of the Client, nor is it an automatic obligation on the part of the Dexif. Under the Indianlaws, the Consumer Protection Act 2019 provides for the right to return or refund of goods or services but the Client agrees that they are making the purchase after agreeing to the no-refund policy of this platform.

2. General Policy on Service & Value

All the data, information, content, materials related to the Products / Services areproprietary, time-sensitive, and intellectual property. The proposed value is deemed to be derived from the immediate access to such materials, data/research reports and analysis, at the time of purchase. Once the Product/Service is accessed, received or delivered, the full value is deemed to have been received by the Client.

a) Reasons for Refund Not Accepted: The Firm will not process refunds for claims based on:

i. Change of Mind: The Client simply deciding they no longer need or want the report.

ii. Disagreement with Content: The Client disagreeing with the analysis, conclusions, recommendations, or opinions expressed within the reports/documents/platform/application.

iii. Investment Outcomes: Any losses incurred or lack of profit realized by the Client based on investments made (or not made) after reading the report. It is clarified that We do not provide any investment advise on any type of financial instruments.

iv. Subjective Value: The Client determining, after purchase, that the Products/Services do not add the expected level of value in their opinion.

v. Failure to Use: The Client not using or accessing the Products/Servicesafter purchase.

3. Refund Exception:

• Payment Failure scenario: This refers to a scenario where the Client’s bank account or payment method was debited, but the Firm’s payment gateway or payment aggregator confirms that the transaction was not successfully completed. In such cases, the refund will be initiated by the respective Payment Gateway / Payment Aggregator in accordance with the regulatory guidelines established by the Reserve Bank of India (RBI) or any other regulatory body. We will cooperate with the Client and the Payment Gateway to confirm the payment failure status but is not directly responsible for issuing the refund amount, as the funds never reached Our operating account. The processing time is solely determined by the financial institutions involved. 

• Failure to deliver the Products / Services: Any scenarios where the Products / Services was not delivered or made accessible to the Client. 

• Wrong Bank Account scenario: In case Client has paid from their unregistered bank account or any third-party account, (and in case of NRI/foreign Client, from the non-permissible bank accounts under FEMA Regulations), Dexif shall not accept any such payment and the same shall be refund in full to such bank account only after proper verification of the aforesaid bank account details. However, any loss due to such scenarios shall be Client’s sole responsibility and Dexif shall have no.

4. Discretionary Refund Requests (Sole Exception)

Notwithstanding the strict Non-Refundable Principle above, the Firm maintains the right to review a refund request on a strictly discretionary basis only.

• Principle of Discretion: The review and decision to grant a refund is an act of goodwill and not an admission of liability or a precedent for future requests.

• Genuine Claim Requirement: The Client must submit a formal request that includes detailed and convincing evidence demonstrating a genuine claim for a refund based on extraordinary circumstances (e.g., demonstrably incomplete file delivery, a clear technical error preventing access that is attributable to the Our systems, and not the Client's device).

• Review Process:

1. The Client must submit a written request to email address provided in this Policy within 72 hours of the purchase.

2. The request must include the purchase date, transaction ID, Client name, and a thorough explanation and supporting evidence for the claim.

3. Our management will review the claim on a case-by-case basis.

4. The decision of the Firm is final and binding. The Firm is under no obligation to provide a detailed explanation for the denial of a discretionary refund request.

• Consequences of Refund: If a discretionary refund is approved, We reserve the right to terminate the Client’s access to any purchased Products/Services and their user account. 

5. Governing Law and Dispute Resolution

Our Products/Services, all your transactions through the Platform, and our relationship shall be governed by the laws of India. Any dispute, controversy, or claim arising out of or in relation to any transaction of purchase, including a breach or termination thereof, shall be settled in accordance with the provisions of the Arbitration and Conciliation Act, 1996, or any amendment thereto. The place of arbitration shall be Delhi, and the language of arbitration shall be English. Dexif and Client agree that the arbitration award shall be final and binding upon the parties.

6. Contact Us

If you have any concerns, complaints, or grievances, please feel free to contact the Grievance Officer at:

• Email: enquiries@s45.ai, abhishek.malani@dexif.in and CC to compliance@dexif.in / compliance@s45.ai

• Phone no: 01204549507

• Website: www.s45.ai

• Address: 19A-106, Floor 19, Berger Tower, Sector 16B, Noida - 201301

7. Amendments to Policy

We reserve the right to amend this Refund Policy at any time without prior notice. The updated policy will be effective immediately upon posting to the Firm’s website. The Client is responsible for reviewing the most current version of the policy before making any purchase.